What is HIES?

  • HIES (The Home Insulation and Energy Systems Contractors Scheme) is a consumer protection organisation
  • It ensures consumers are protected when using HIES Accredited Members
  • All consumers receive, free of charge: deposit protection insurance, and insurance backed guarantee and free dispute resolution in case any problems occur
  • HIES Members are some of the highest quality installers in the UK
  • The scheme's ambassador is Nick Ross (ex BBC Watchdog and Crimewatch presenter)

green energy electrical HIES consumer protection

The benefits to consumers when using a HIES Member:

  • Fully Vetted and Accredited Installers
  • Free Advice Line: 0800 505 3412
  • Free Deposit Protection
  • Free Stage Payment Protection
  • Free Insurance Backed Guarantee (for every customer)
  • Free Mediation (to help fully resolve any disputes)
  • Free Independent Inspections (providing a thorough defect analysis report)
  • Free Arbitration (to provide a legally binding, enforceable resolution)
  • Free access to Ombudsman (to conclude disputes without incurring legal fees or costs)
  • Free access to Compensation Fund (to honour all Ombudsman Awards)
  • All members installing 'FITs' generated products will be MCS & REAL registered

For further details about HIES please visit http://www.hiesscheme.org.uk/

Please note that HIES consumer protection only applies to Solar PV technology.

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The installers were considerate and very competent.

The installers were considerate and very competent.

It’s two months now since the panels were fitted and so far delighted and pleased with performance. The whole installation and process was very professional and the installers were considerate and very competent.
Professional installation

Professional installation

Professional installation, friendly staff, tidy and polite
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