What is HIES?

  • HIES (The Home Insulation and Energy Systems Contractors Scheme) is a consumer protection organisation
  • It ensures consumers are protected when using HIES Accredited Members
  • All consumers receive, free of charge: deposit protection insurance, and insurance backed guarantee and free dispute resolution in case any problems occur
  • HIES Members are some of the highest quality installers in the UK
  • The scheme's ambassadors are Nick Ross (ex BBC Watchdog and Crimewatch presenter) and George Clarke (Channel 4’s The Restoration Man)

green energy electrical consumer protection HIES nick george

The benefits to consumers when using a HIES Member:

  • Fully Vetted and Accredited Installers
  • Free Advice Line: 0800 505 3412
  • Free Deposit Protection
  • Free Stage Payment Protection
  • Free Insurance Backed Guarantee (for every customer)
  • Free Mediation (to help fully resolve any disputes)
  • Free Independent Inspections (providing a thorough defect analysis report)
  • Free Arbitration (to provide a legally binding, enforceable resolution)
  • Free access to Ombudsman (to conclude disputes without incurring legal fees or costs)
  • Free access to Compensation Fund (to honour all Ombudsman Awards)
  • All members installing 'FITs' generated products will be MCS & REAL registered

For further details about HIES please visit http://www.hiesscheme.org.uk/

Please note that HIES consumer protection only applies to Solar PV technology.

We think we're great, but don't take our word for it... check out our hand written testimonials

...or to see our Google reviews click here

Good care shown to our customers

Good care shown to our customers

Very happy with the service and communication from the team. Good support and information on managing the system provided. Good care shown to our customers.
Very happy with the level of work and attention to detail

Very happy with the level of work and attention to detail

The guys were friendly as usual and got on and got the work done. We are very happy with the level of work and attention to detail and will continue to have them out to maintain our solar panels and for other electrical work. Thanks very much!
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