Every now and then, a customer of ours will call up to report communication issues with the Enphase Microinverters installed with their solar panels.

If you have solar panels with Enphase Microinverters, chances are you will be a user of their fantastic free online monitoring software MyEnlighten. However, if your MyEnlighten account has stopped updating with current production data, it may be that your system is no longer connected to the Internet.

This can be checked by looking at the status indicator at the top of your MyEnlighten overview screen:

green energy electrical enphase microinverter communication solar

If you see the message ‘This system isn’t reporting to Enlighten. Is your internet connection down?’ it means that your Envoy is offline and unable to upload data. You may also notice that the display on your Envoy looks like this, with -Web showing in the top right:

green energy electrical solar envoy offline

This also means that the Envoy is not connected to the internet. Only when you see + Web is the Envoy online.

The first thing to do is make sure your internet is working. Check to see that other devices in your home are successfully online and if not, you may need to contact your service provider to assist in getting you reconnected. If the Internet is working in your home, it has probably lost connection to the Envoy.

Because the Envoys in most of our customers’ properties are located in a separate room to their Internet router, they are too far apart to connect directly. Therefore we have to use TP Links, or Ethernet bridges (or Power Line Communicators), to connect the two together. These TP links come as a pair and you will have one attached to the Envoy via an Ethernet cable and another connected to your router via an Ethernet cable. The two TP links need to be synced up with each other but can lose communication from time to time. All you need to do is re-pair the two TP Links, instructions on which can be seen in the video below. Please note - it is advised that TP links are plugged directly into the wall socket and not into multi-adapters. We have used a four-way socket in the video but this is for illustration purposes only.

We hope this helps.

Green Energy Electrical Ltd are a solar panel installation company based in Essex, serving the surrounding areas.

We think we're great, but don't take our word for it... check out our hand written testimonials

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Good care shown to our customers

Good care shown to our customers

Very happy with the service and communication from the team. Good support and information on managing the system provided. Good care shown to our customers.
Very happy with the level of work and attention to detail

Very happy with the level of work and attention to detail

The guys were friendly as usual and got on and got the work done. We are very happy with the level of work and attention to detail and will continue to have them out to maintain our solar panels and for other electrical work. Thanks very much!
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